Frequently Asked Questions (FAQs)

1. What services does World’s Cleaning Club offer?

Residential (HOME) Memberships:

• Premium Cleaning – Routine cleaning with a high standard of care.

• Deep Cleaning – Thorough cleaning of every corner, including baseboards, appliances, and detailed sanitization.

• Signature Seasonal Cleaning – A prestigious, in-depth cleaning service with custom seasonal refresh options.

• Housekeeping Services – Personalized assistance, including light organization, laundry, and select home management tasks.

Commercial (BUSINESS) Memberships:

• Premium Cleaning – Regular upkeep for offices, retail spaces, and businesses.

• Deep Cleaning – Comprehensive cleaning for high-traffic areas, ensuring a pristine workspace.

• Signature Seasonal Cleaning – A specialized deep-cleaning experience designed for high-end commercial spaces.

• Event Cleaning – Pre- and post-event cleaning for corporate or luxury gatherings.

Our services are exclusive to members, ensuring a consistent, high-quality experience tailored to your needs. Each membership includes customized cleaning schedules, premium cleaning products, and dedicated service teams.

2. What is included in each cleaning type?

Our Premium Cleaning is a high-end maintenance cleaning designed to keep your space consistently fresh, pristine, and inviting. It includes:

• Kitchen: Wiping down countertops, stovetop, sink, and exterior of appliances.

• Bathrooms: Sanitizing sinks, toilets, tubs, and showers.

• Living Spaces: Dusting and wiping down surfaces, furniture, and décor.

• Bedrooms: Making the bed, dusting, and light tidying.

• Floors: Sweeping, vacuuming, and mopping.

• Trash Removal: Collecting and disposing of trash from all rooms.

2. Deep Cleaning (Intensive Detailing)

Our Deep Cleaning service goes beyond standard cleaning by tackling built-up grime, hidden dust, and hard-to-reach areas. This includes everything in Premium Cleaning, plus:

• Baseboards, door frames, and molding dusted and wiped.

• Interior and exterior of kitchen appliances (oven, fridge, microwave).

• Inside cabinets and drawers (upon request).

• Deep scrubbing of bathroom tile, grout, and fixtures.

• Light fixture and ceiling fan dusting.

• Blinds, curtains, and window sills cleaned.

• Under and behind furniture cleaned (if accessible).

3. Signature Seasonal Cleaning (Elite Full-Service Cleaning)

Our most prestigious service, Signature Seasonal Cleaning, is a comprehensive luxury cleaning experience designed for a complete refresh of your space. It includes everything in Deep Cleaning, plus:

• Premium Fabric & Upholstery Cleaning – Sofas, rugs, and carpets deep cleaned.

• Custom Scent Experience – A personalized home fragrance selected for the season.

• Luxury Home Detailing – Hand-polishing of fixtures, décor, and delicate surfaces.

• Closet Organization (Upon Request) – Light wardrobe rearranging for an enhanced living experience.

• High-Level Disinfection & Air Purification – Ensuring a fresh, sanitized environment.

3. What is the difference between the Home and Business Clubs?

World’s Cleaning Club offers two distinct membership types: HOME Club and BUSINESS Club, each designed to provide a high-end cleaning experience tailored to specific environments.

HOME Club (Residential Memberships)

HOME Club is designed for residential clients who want a luxurious, consistent cleaning and housekeeping experience. Services are tailored to personal spaces, focusing on comfort, cleanliness, and overall home maintenance.

• Personalized Cleaning – Services are customized to fit your home’s needs, including daily, weekly, or seasonal deep cleanings.

• Housekeeping Services – Select memberships include laundry, light organization, dry cleaning pickup, and select home management tasks.

• Custom Home Fragrances & Seasonal Refresh – Each season, our team curates a unique scent experience for your home.

• One Dedicated Cleaner Per Home – Ensuring familiarity, consistency, and a personal touch.

• Family & Lifestyle Oriented – Designed to maintain a serene and luxurious living environment.

Best for: High-end homeowners, luxury apartment residents, and individuals who desire a white-glove home care experience.

⸻

BUSINESS Club (Commercial Memberships)

BUSINESS Club is crafted for corporate, retail, and commercial spaces, ensuring a pristine, professional environment while maintaining a luxury standard of cleanliness.

• Professional Workspaces & Retail Cleaning – Tailored for office buildings, retail spaces, and businesses that require regular upkeep.

• Event & Specialty Cleaning – Additional services for conferences, business events, or high-profile gatherings.

• Faster Turnaround & Larger Teams – Most cleanings involve two cleaners per session for efficiency.

• Strict Time Limit Policy – Cleanings are structured within a set timeframe (8-hour limit per job) to optimize productivity.

• Prioritized High-Traffic Areas – More emphasis on areas like lobbies, breakrooms, restrooms, and workstations.

Best for: High-end office spaces, luxury retail stores, event venues, and businesses looking for elevated, detail-oriented commercial cleaning.

4. Are your prices final, or are there any hidden fees?

At World’s Cleaning Club, all pricing is transparent and customized based on the number of cleanings per week. There are no hidden fees, and every membership is tailored to provide luxury service while ensuring fair compensation for our team.

What Determines the Price?

Our pricing is structured around three key factors:

1. Number of Cleanings Per Week – The more frequent the cleanings, the more personalized and consistent the service. Pricing is based on a set schedule that ensures your home or business maintains an elite level of cleanliness.

2. Labor & Performance-Based Pay – We believe in paying our cleaners exceptionally well for their skill, commitment, and high-level service. This attracts top-tier professionals who are dedicated to maintaining our luxury standards.

3. Insurance & Protection Costs – As a premium cleaning service, we invest in comprehensive insurance coverage to protect both our clients and staff, ensuring reliability and trust in every service.

Are There Any Additional Costs?

While our membership pricing covers everything outlined in your plan, the only additional costs that may apply are:

• Customized Requests – If you request services beyond your membership plan, additional fees will be discussed upfront.

• Cancellation Fees – Cancellations outside the allowed window may incur a fee (refer to our Cancellation Policy).

• Supply Costs – We provide cleaning supplies, and price it based off the amount of cleaning per month. We offer a Premium option, as well as our Eco-Premium option.

We do not add unexpected charges or hidden fees. Every member receives a clear, upfront pricing structure based on their chosen plan.

For a personalized quote, contact help@worldscleaningclub.com or apply through our app.

5. Do you offer any discounts?

World’s Cleaning Club Discount Policy

To provide value while maintaining fairness, World’s Cleaning Club offers a select number of discounts for members. These discounts help attract new clients, reward long-term commitments, and support key customer groups.

1. New Member Discount

Available to first-time members upon enrollment. This one-time discount is applied to the first payment of the membership.

2. Annual Commitment Discount

Members who commit to an annual membership receive a reduced rate for their ongoing service.

3. Referral Program Discount

Members who refer a new paying member receive a credit toward their next membership payment. The referred member must remain active for a minimum period before the credit is applied.

4. Seasonal Promotion Discount

Limited-time promotional discounts are offered during select holidays or marketing campaigns. These discounts may apply to new memberships for a designated period.

5. Senior & First Responder Discount

A discount is available for seniors and first responders, including police, firefighters, EMTs, and nurses. Proof of eligibility is required at the time of signup.

Discount Policy Terms

• Discounts cannot be combined; unless approved by World’s Cleaning Club, members may choose the best available option.

• Annual Commitment Discount provides the highest ongoing savings.

• Discounts apply to membership fees only and do not cover additional services, fees, or adjustments.

This structure ensures discounts are strategic, beneficial, and sustainable for both the business and its members. Would you like to include a limited-time introductory discount for your first few clients?

6. What is your cancellation and refund policy?

Cancellation & Refund Policy

This policy outlines the terms for membership cancellations, cleaning service cancellations, and refunds.

1. Membership Cancellation Policy

All memberships require written notice before cancellation.

• Quarterly Memberships (3-Month Term): A 15-day written notice is required for cancellation. If a member cancels before completing the full term, their one-week deposit is forfeited as an early termination fee. Payments remain due during the 15-day notice period.

• Annual Memberships (12-Month Term): A 30-day written notice is required for cancellation. If a member cancels before completing the full term, their one-month deposit is forfeited as an early termination fee. Payments remain due during the 30-day notice period.

2. Exceptions for Early Cancellation Without Penalty

Members may cancel their membership early without forfeiting their deposit if one of the following conditions applies:

• Medical Emergency – The member must provide verifiable medical documentation.

• Relocation Outside of Service Areas – The member must provide proof of address change.

• Natural Disaster or Unforeseen Circumstances – The request will be reviewed on a case-by-case basis.

All approved cancellations will be processed within 14 business days of the request.

3. Cleaning Service Cancellation & Rescheduling Policy

Members may cancel or reschedule individual cleaning appointments within an active membership.

• Rescheduling a Cleaning Appointment:

• If the request is made 7 or more days in advance, there is no rescheduling fee.

• If the request is made within 7 days of the appointment, a 10% rescheduling fee (based on the membership payment) will apply.

• If the request is made within 24 hours of the appointment, a 50% rescheduling fee will apply, and rescheduling is not guaranteed.

• Canceling a Scheduled Cleaning:

• If the cancellation is made 48 or more hours in advance, there is no cancellation fee.

• If the cancellation is made 24-48 hours before the appointment, a 50% cancellation fee applies.

• If the cancellation is made less than 24 hours before the appointment or the member fails to provide access to the property, 100% of the scheduled service cost will be charged.

Repeated last-minute cancellations or no-shows may result in membership suspension or termination.

4. Refund Policy

All membership payments are final and non-refundable.

• Canceling a cleaning appointment does not exempt the member from their scheduled payment obligations.

• Deposits are non-refundable unless stated otherwise in the application or an approved early cancellation exception applies.

• If a cleaning service is deemed unsatisfactory, a formal complaint must be submitted within 24 hours. A redo cleaning or service adjustment may be offered at the discretion of World’s Cleaning Club.

• Refunds for service issues are not guaranteed and will be reviewed on a case-by-case basis.

This policy is designed to ensure clarity, fairness, and financial protection for both World’s Cleaning Club and its members.

7. How do I know if my property qualifies within your size and time limits?

To ensure efficiency and quality, World’s Cleaning Club operates within specific size and time limits for each membership.

1. Property Qualification

• Members are required to submit photos or a virtual walkthrough of their property before the first cleaning.

• During the initial assessment, the layout, number of rooms, and overall cleaning needs will be reviewed.

• The final determination will be made based on the service type, time required, and membership selection.

2. Time Limits for Cleaning Services

• Each membership tier includes a designated number of cleaning hours per visit.

• Cleaners are trained to complete the service within the allocated timeframe while maintaining high standards.

• Larger properties or extensive cleaning needs may require adjustments to service frequency or additional time.

3. Adjustments for Oversized Properties

• If a property exceeds the standard service scope, members will be notified of any necessary modifications.

• Options may include extending service time, scheduling multiple visits, or upgrading to a higher membership tier.

• Members will always be informed in advance if additional time or services are required.

• During the application process, we will review your property details, including square footage and specific needs. If your property is likely to exceed our time or size limits, additional charges may apply on a case-by-case basis.

8. What if I’m not satisfied with a cleaning?

.Service Satisfaction & Resolution Policy

At World’s Cleaning Club, we are committed to delivering high-quality cleaning services. If a member is not fully satisfied with a cleaning, the following steps ensure a fair resolution:

1. Reporting an Issue

• Members must submit a formal complaint within 24 hours of the completed cleaning.

• The complaint must include specific details about the issue, along with photos if applicable.

• Reports can be submitted via email, phone, or through the World’s Cleaning Club platform.

2. Resolution Process

• Service Review: A team member will review the complaint and assess the reported concerns.

• Correction Cleaning: If the issue is deemed valid, a follow-up cleaning may be scheduled at no additional cost.

• Service Adjustment: If a correction cleaning is not feasible, an appropriate service adjustment may be offered at the discretion of World’s Cleaning Club.

• Denial of Complaint: If the complaint is determined to be outside the scope of the agreed service or does not meet policy guidelines, no adjustments will be made.

3. Exclusions & Limitations

• Complaints submitted after 24 hours may not be eligible for resolution.

• The satisfaction policy does not cover pre-existing conditions, stains, damages, or results beyond reasonable cleaning capabilities.

• If a member refuses a correction cleaning, no further compensation will be provided.

9. How can I contact you for additional questions?

• You can reach us via email at help@worldscleaningclub.com or by phone at (888)422-9224. We’re here to help!