Frequently Asked Questions (FAQs)

1. What services does World’s Cleaning Club offer?

• We offer three main cleaning services: Premium Cleaning, Deep Cleaning, and Signature Seasonal Cleaning. Each service includes thorough cleaning of your home or business, with the Signature Seasonal Cleaning being our most comprehensive option.

2. What is included in each cleaning type?

• Premium Cleaning includes essential cleaning tasks for regularly maintaining your space.

• Deep Cleaning goes beyond standard tasks to include detailed work, such as baseboards, inside cabinets, and behind appliances.

• Signature Seasonal Cleaning is our most thorough service, ideal for an in-depth refresh, and includes deep cleaning of rugs, carpets, sofas, and upholstery.

3. What is the difference between the Home and Business Clubs?

• The Home Club is designed for residential cleaning services with a 4-hour limit per cleaning and up to 10,000 square feet.

• The Business Club offers commercial cleaning services, with an 8-hour limit per cleaning and up to 20,000 square feet.

4. Are your prices final, or are there any hidden fees?

• All prices listed on our website are final and include all standard services outlined in each membership package. There are no hidden fees.

5. Do you offer any discounts?

• Yes, we offer various discounts:

• Home Club: Student, Veteran, First-Time Customer, Senior, and Public Service Worker discounts.

• Business Club: First-Time Customer, Public Service Building, Restaurant, Off-Peak Hours, and Apartment Building discounts.

• Only one discount can be applied per membership, with a maximum of 5%.

6. What is your cancellation and refund policy?

• Service Cancellations: Cancellations made at least 24 hours in advance are eligible for a full refund or a rescheduled date without penalty. Cancellations within 24 hours are non-refundable.

• Membership Cancellations: If you cancel your membership mid-month, you will be charged for the remainder of the month. For memberships canceled between 1-3 months, a $500 termination fee applies.

7. How do I know if my property qualifies within your size and time limits?

• During the application process, we will review your property details, including square footage and specific needs. If your property is likely to exceed our time or size limits, additional charges may apply on a case-by-case basis.

8. What if I’m not satisfied with a cleaning?

• We are committed to providing excellent service. If you’re not satisfied, please contact us within 24 hours of the completed service. We will work with you to resolve the issue, including a possible partial refund or rescheduled service.

9. How can I contact you for additional questions?

• You can reach us via email at help@worldscleaningclub.com or by phone at (888)422-9224. We’re here to help!