Refund and Cancellation Policy

Refund & Cancellation Policy

At World’s Cleaning Club, we value transparency and customer satisfaction while maintaining structured policies that protect both our members and our business operations. This policy outlines the procedures and conditions for cancellations, refunds, and rescheduling of services.

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1. Membership Cancellation Policy

Memberships are contractual agreements, and cancellations must follow the terms outlined below based on the selected membership type.

Quarterly Memberships (3-Month Term)

• A 15-day written notice is required for cancellation.

• Members remain responsible for payments during the 15-day notice period, regardless of whether services are used.

• If a member cancels before completing the full 3-month term, their one-week deposit is forfeited as an early termination fee.

Annual Memberships (12-Month Term)

• A 30-day written notice is required for cancellation.

• Members remain responsible for payments during the 30-day notice period, regardless of whether services are used.

• If a member cancels before completing the full 12-month term, their one-month deposit is forfeited as an early termination fee.

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2. Exceptions for Early Cancellation Without Penalty

In certain cases, a member may cancel their membership without losing their deposit if they meet one of the following conditions:

• Medical Emergency: The member must provide verifiable documentation of a medical condition that prevents them from continuing the membership.

• Relocation Outside of Service Areas: The member must provide proof of an address change beyond the service coverage area.

• Natural Disasters or Unforeseen Circumstances: Situations such as federally declared natural disasters or other unforeseen extreme circumstances will be reviewed on a case-by-case basis.

Approved cancellations under these exceptions will be processed within 14 business days of the request.

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3. Cleaning Appointment Cancellation & Rescheduling Policy

Active members may cancel or reschedule individual cleaning appointments within their membership under the following conditions:

Rescheduling a Cleaning Appointment

• 7+ Days in Advance: No rescheduling fee; the appointment can be moved to a later date within the billing cycle.

• Within 7 Days of the Appointment: A 10% fee rescheduling fee applies (based on membership payment) due to scheduling adjustments.

• Within 24 Hours of the Appointment: A 50% fee rescheduling fee applies (based on membership payment), and rescheduling is not guaranteed based on availability.

Canceling a Scheduled Cleaning

All membership payments are weekly and non-refundable, regardless of cancellations. Cancelling a scheduled cleaning does not exempt members from their payment obligations. Cancelling 7 days in advance can be rescheduled within those same 7 days refer to our re-scheduling policy.

No-Show Policy

• If the cleaning professional arrives at the scheduled location and is unable to access the property, they will wait for up to two hours for the client to provide entry.

• If the client fails to provide access within that time, the appointment will be marked as a no-show, and the full scheduled service cost will be charged.

• Repeated no-shows will lead to the membership being under review.

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4. Refund Policy

All membership payments are final and non-refundable.

• Canceling a scheduled cleaning appointment does not exempt a member from their payment obligations.

• Deposits are non-refundable unless stated otherwise in the application or if an approved early cancellation exception applies.

• If a cleaning service is deemed unsatisfactory, the member must submit a formal complaint within 24 hours. If the complaint is approved, a redo cleaning or service adjustment may be offered at the discretion of World’s Cleaning Club.

• Refunds for service issues are not guaranteed and will be reviewed on a case-by-case basis.

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5. Membership Payment & Auto-Pay Policy

• All memberships require automatic payments through a valid payment method on file.

• A grace period of 3 days is allowed for late payments.

• If payment is not received within 3 days, the membership may be paused until payment is made, and a late fee will apply.

• If payment is not received within 15 days, the membership will be permanently canceled, and any unpaid balance may be sent to collections.

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6. Service Modifications & Membership Holds

Members may request a temporary hold on their membership in specific cases:

• Quarterly Memberships: May be paused for up to one week per term.

• Annual Memberships: May be paused for up to 30 days per term.

• A processing fee applies to membership holds, and all requests must be made at least 14 days in advance.

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7. Governing Law & Dispute Resolution

• This policy is governed by the State of California, and any disputes must be handled within CA.

• Members agree to mediate disputes before pursuing legal action.

• The prevailing party in any legal dispute shall be entitled to recover reasonable attorney fees and legal costs.