Terms of Service

Effective Date: November 7, 2024

Last Updated: [Insert Today’s Date]

Welcome to World’s Cleaning Club. These Terms of Service outline the rules, obligations, and conditions for using our services. By becoming a member or using our services, you agree to comply with these terms.

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1. Membership & Service Agreement

• Membership is a contractual agreement between the client and World’s Cleaning Club.

• By enrolling, members agree to all terms, pricing, policies, and payment obligations.

• Services are scheduled based on membership type and the agreed-upon cleaning schedule.

• World’s Cleaning Club reserves the right to adjust pricing, policies, or services with prior notice.

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2. Payment Terms & Billing

• All memberships require using a valid payment method.

• Quarterly Members (3-Month Term): Billed weekly with a one-week deposit applied to the final week.

• Annual Members (12-Month Term): Billed monthly with a one-month deposit applied to the final month.

• A 3-day grace period is allowed for late payments. After this period:

• A late fee applies if the payment is overdue by 5 days.

• Membership will be paused until payment is received.

• If payment is overdue by 15 days, the membership will be permanently canceled, and any outstanding balance may be sent to collections.

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3. Cancellation & Refund Policy

• Quarterly Memberships: Require a 15-day written notice before cancellation.

• Annual Memberships: Require a 30-day written notice before cancellation.

• Deposits are non-refundable unless an approved early cancellation exception applies.

• Canceling a cleaning appointment does not waive payment obligations.

Early Cancellation Exceptions

Deposits will not be forfeited if a member cancels early due to:

• Medical emergency (documentation required)

• Relocation outside of service areas (proof of address change required)

• Natural disaster or extreme circumstances (evaluated case by case)

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4. Cleaning Service Policies

Service Scope & Time Limits

• Cleaners will complete services within the allocated time for the membership type.

• Properties exceeding the agreed scope may require schedule adjustments, additional charges, or membership upgrades.

No-Show & Access Policy

• Members must ensure cleaners have access to the property at the scheduled time.

• If access is delayed, cleaners will wait up to 2 hours. If entry is not granted, the appointment will be marked as a no-show, and the full service cost will be charged.

• Repeated no-shows may result in membership suspension or termination.

Rescheduling & Cancellations

• 7+ days before appointment: No rescheduling fee.

• Within 7 days: A rescheduling fee applies.

• Less than 24 hours before service: A 50% cancellation fee applies.

• Same-day cancellations or no-shows: 100% of the service cost will be charged.

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5. Liability & Damages

• World’s Cleaning Club is not liable for:

• Pre-existing damages, wear and tear, or improperly installed fixtures.

• Allergic reactions, discoloration, or damage from standard cleaning products.

• Items not properly secured by the member.

• Any damage caused by cleaning professionals must be reported within 24 hours for review.

• If a valid claim is made, liability is limited to repair or replacement costs, not exceeding $500 per incident.

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6. Privacy & Data Protection

• Members’ personal information is collected, stored, and processed in accordance with our Privacy Policy.

• Data may be shared with third-party providers (e.g., payment processors, scheduling software) only for service fulfillment.

• Members have the right to access, update, or request deletion of their personal information.

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7. Membership Hold & Modifications

• Quarterly memberships may be paused for up to one week per term.

• Annual memberships may be paused for up to 30 days per term.

• A processing fee applies for membership holds.

• Hold requests must be submitted 14 days in advance and are subject to approval.

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8. Governing Law & Dispute Resolution

• These terms are governed by the laws of the State of California.

• Any disputes must be handled within San Diego County, CA.

• Members must attempt mediation before taking legal action.

• The prevailing party in legal disputes is entitled to attorney fees and legal costs.

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9. Service Modifications & Policy Updates

• World’s Cleaning Club may modify its services, policies, or pricing at any time with prior notice to members.

• Continued use of the service after updates implies acceptance of new terms.

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10. Contact Information

For questions about these Terms of Service, please contact:

World’s Cleaning Club

Email: help@worldscleaningclub.com

Phone: (888)422-9224

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